Explore Put-in-Bay, Ohio
When you rent from Put-in-Bay Golf Cart Depot, you’re working with someone who has spent over 20 years building his life and career on South Bass Island. Steve Firman’s island journey began in 2003 with Miller Boat Line, where he helped welcome thousands of visitors and gained firsthand experience in transportation, logistics, and customer service. It was at Miller Boat Line that Steve met his wife, Jen, and together they’ve become one of Put-in-Bay’s most recognized husband-and-wife business teams since marrying in 2009. After graduating from Ohio University in 2004, he moved full-time into hospitality at Mr. Ed’s Bar & Grille, rising from Assistant Manager to General Manager and Director of Operations, overseeing high-volume restaurant operations, staffing, and guest experience. In 2020, they became co-owners of Put-in-Bay Golf Cart Depot, growing it into a trusted name in rentals, service, and sales. Under Steve’s leadership, the business focuses on reliable fleets, transparent pricing, and a customer-first approach: key to navigating an island where golf carts are essential.In 2026, Steve and Jen expanded their footprint by acquiring Victory Station Hotel, creating a more seamless guest experience that connects lodging and transportation.
Today, Steve serves as:
- General Manager & Director of Operations at Mr. Ed’s
- Co-Owner of Put-in-Bay Golf Cart Depot
- Co-Owner of Victory Station Hotel
With deep expertise in transportation, hospitality, and operations, Steve brings a full-island perspective to every guest experience. Jennifer and Steve are raising their twins with a focus on island-first thinking and strategic approaches, ensuring they remain deeply engaged with the community they serve.
Jen Fitzgerald Firman is a true “Island Girl,” having moved to Put-in-Bay in 1994 and graduating from Put-in-Bay High School in 2001. With class sizes often just 5–10 students, Jen grew up in a close-knit community that shaped her strong work ethic and deep commitment to the island. She began her hospitality career as a teenager cleaning rooms at the historic Commodore Resort, home to Mr. Ed’s Bar & Grille, gaining early hands-on experience in guest service and operations. By 21, she was bartending at Mr. Ed’s and the Mist Pool Bar, quickly building skills in high-volume service, team coordination, and guest experience. Jen’s dedication led her into leadership, eventually becoming Hotel Manager. Over the years, she has worked in nearly every aspect of operations, including housekeeping, front desk, accounting, bar management, staffing, and property oversight, giving her true, ground-up expertise in island hospitality. Her and Steve married in 2009, and the two have built their businesses and family together on South Bass Island since. In 2020, Jen became co-owner of Put-in-Bay Golf Cart Depot, helping grow it into a trusted name in rentals, service, and sales. Her operational experience ensures clean, well-prepared carts, smooth check-in systems, and a strong focus on customer service. In 2026, Jen and Steve expanded by purchasing Victory Station Hotel, creating a seamless lodging and transportation experience for island visitors.
